Returns and Refunds Policy

Your satisfaction is important to us. If your purchase does not meet your expectations, the following policy will apply:

Key Information

Return period:

Within 30 days of delivery

Restocking fee:

We do not charge any fees for replenishment

Return processing time:

The process takes up to 7 days from approval.

Return shipping costs:

Covered by the client

Exchanges:

Accepted on the terms listed below

Terms and Conditions:

This policy is subject to our Terms of Service.

Return requirements

Products can be returned within 30 days of the delivery date.
For a return to be accepted, products must meet the following criteria:

  • Unused and unwashed
  • In original packaging
  • All tags and accessories must be intact

Returns after 30 days will not be accepted.

How to return a product

To initiate a return, please follow these steps:

  • Contact Us
    Send an email to info@ovarenne.com with your order number and reason for return. Returns without prior authorization will not be processed.
  • Follow Our Instructions
    Once your return is approved, you will receive a return address and shipping instructions from our support team.
  • Pack Carefully
    Please ensure the item is securely packaged to prevent damage during transit.
  • Note: The customer is responsible for return shipping costs.

Refunds

Once the returned item is received and inspected, you will receive an email notifying you of your refund status.

If your return is approved:

  • The funds will be transferred to your original payment method.
  • The process takes up to 7 days from approval.
  • We do not charge any fees for accepting returns.
  • The posting time may vary depending on your payment provider or bank.

Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, please contact us immediately at info@ovarenne.com and include:

  • Order number
  • Detailed description of the problem
  • Photos of the product and packaging

Upon verification, you can choose one of two options:

  • A replacement product, sent free of charge
  • A full refund to your original payment method.

Our team strives to resolve such cases as quickly as possible to ensure your satisfaction.

Cancelling Your Order

Rozumiemy, że Twoja decyzja o zakupie może się czasami zmienić. Dlatego umożliwiamy anulowanie zamówienia, jeśli nie zostało jeszcze wysłane.

  • Cancellation is only possible before shipping begins.
  • Once the order has been submitted, it will no longer be possible to cancel it.
  • To cancel your order, please contact customer service immediately at: info@ovarenne.com

Exchanges

To submit an exchange request, please email info@ovarenne.com with your order number and a detailed description of your request. Our team will guide you through the process step-by-step.

Exchange conditions:

  • Products must be unused and unwashed
  • Goods must be returned in their original packaging
  • All tags and accessories must remain intact

Once the request has been received and approved, we will assist in arranging a new shipment.