Frequently Asked Questions
Have a question or need support? We are ready to help!
To save you time, we have compiled answers to frequently asked questions.
Can I cancel my order?
We understand that your purchase decision may sometimes change. That's why we allow you to cancel your order if it hasn't been shipped yet.
- Cancellation is only possible before shipping preparation begins.
- Once the order has been shipped, it will no longer be possible to cancel it.
- To cancel your order, please contact customer service immediately: info@ovarenne.com
When will I receive a refund for the returned product?
Upon receipt and inspection of the returned item, you will receive an email regarding the status of your refund.
If your return is approved:
- The funds will be credited to your original payment method.
- The process takes up to 7 days from approval.
- Processing times may vary depending on your payment provider or bank.
What are the accepted payment methods?
A full list of accepted payment methods is available on our Payment Methods page.
Do you charge for shipping?
Ovarenne offers free shipping on all orders within Poland and the United States.
Who covers the return shipping costs?
Return shipping costs are borne by the customer.
Customer Support
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